Our aim is to offer you the highest level of customer satisfaction. We are happy to accept returns of any item, (excluding sale items) if you are not completely satisfied. All we ask is that you notify us within 2 days of receipt of your item by emailing ORDERS @ hipknits.co.uk and that you return your item, unused, within 7 days of delivery. You must get proof of posting of your returned item and returns must be with us within 30 days of the purchase. We will then issue you a full refund (excluding postage costs). We regret that any returns not received within the timescales laid out here can not be processed for refund.
HipKnits is owned by Kerrie Allman, who also runs the free online knitting magazine, MagKnits, publishes the quarterly knitting and crochet magazine Yarn Forward Magazine and owns the online fabric store SewHip
HipKnits is a fantastic source for luxurious yet affordable hand dyed yarns from around the world. Selling our own brand of unique hand dyed quality yarns, we don't deal in mass produced yarns, and each dye lot is a serendipitous one off. This helps to preserve the individuality of whatever you choose to make with our yarns. In a world of mass produced conformity, Hip Knits celebrates individuality, craftsmanship, and creativity.
Any information collected by us remains confidential, and will not be passed on to any other companies, or used for any purpose other than Hip Knits updates. The content & images on this website are copyright of Hip Knits, and should not be reproduced without prior permission. Violations of copyright are illegal and we reserve the right to pursue violators to the full extent of the law.
All of our yarns are available to designers and shops at wholesale prices. Please email WHOLESALE @ hipknits.co.uk for more information, colour cards and current price list.
Payment and Shipping
Our shopping cart system is processed by Paypal, which offers a secure way to pay by credit card online. If you would rather pay by cheque, please choose this option at the checkout. We welcome buyers from outside the UK, but you must pay with Paypal.
Our postal prices are £1.75 for UK orders and £3 for orders outside of the UK. If the item that you have ordered is in stock, we will endeavour to ship your parcel the following working day after your order is received. You will receive a confirmation of your order which will tell you the estimated shipping date, if we need to dye your yarn for you this could take around a week to 10 days.
If your parcel has not arrived within 2 days of being sent out Special Delivery, 7 days of being sent out first class, or 10 days after being sent out airmail please email ORDERS @ hipknits.co.uk with the details of your order. We will replace any order that does not arrive within a reasonable amount of time, orders sent by Special Delivery or Airmail are also eligible for a refund due to non delivery if preferred.